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How to get to speak to a real person at HMRC

SIR – I telephoned HMRC about a tax query. I was asked the usual questions by a robot voice and was eventually told to hold and someone would be with me shortly. After 47 minutes waiting, listening to the most awful music, I hung up and tried again.

This time my replies to the robot voice were “lamb vindaloo” and “sweet and sour pork”. To the question: “Are you making an inquiry about your own tax?” I responded: “Walls Cornetto.”

I was put through and spoke to a human adviser within two minutes.

M J Annett
Horley, Surrey

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